Our Cancellation Policy

 

Please kindly read these terms and conditions carefully.

On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our booking conditions and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement between https://CruiseInHalongBay.Com and clients. By entering the site, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there is any change.

1. Cancel by customer
– More than 5 days prior to arrival: complimentary
– 5 to 3 days before to arrival: 50% of the total rate.
– Less than 3 days before to arrival: full rate.
– No-show: 100 percent of total rate.
*Refund will be issued within 7 business days
*Cancellation is subjected to change with special offer bookings

2. Cancellation due to inclement weather:
– In the event of inclement weather, the Management Board of Halong Bay will determine the morning of departure whether a cancellation is necessary. If such a cancellation is necessary, we will provide alternative travel arrangements or a full refund in accordance with the cruise policy.

3. Child Policy
– Child from 0 – 4 Years old: free of charge. Sharing the same bed with parents
– Child from 5 – 11 years old: 75% charge. Sharing the same bed with parents
– Child above 12 years old: 100% charge. Private Bed (extra Bed) within the same cabin as parents